★ PROFESSIONAL PROFILE ★
Shannon Waters
Senior Executive Assistant · Operations & Finance Support · Financial Crimes Compliance
View Profile ↓PROFESSIONAL PROFILE
Professional Summary
Senior Executive Assistant
Administrative Operations · Financial ServicesWhy She's the Right Hire
Detail-oriented administrative operations professional with 10+ years of experience supporting senior leaders, financial services teams, compliance functions, and cross-departmental business operations. Skilled in calendar coordination, email triage, meeting preparation, records management, data accuracy, expense support, documentation control, and audit-ready administrative workflows. Recognized for clear communication, discretion with sensitive information, strong Microsoft 365 proficiency, and the ability to streamline processes, reconcile information, and support operational efficiency across HR, Finance, Sales, Operations, and executive stakeholders.
CAREER SUMMARY
10+ years supporting senior leaders across banking, financial crimes, and executive operations.
Key Strengths
- Calendar coordination, email triage & executive workflow management
- Audit-ready documentation and administrative records management
- Cross-departmental coordination: HR, Finance, Operations & Business Leaders
- Meeting agendas, minutes, action items & post-meeting follow-ups
- Expense processing, vendor support & reconciliation assistance
- Microsoft 365: Outlook, Teams, Excel, Word, PowerPoint, Concur
Financial Crimes Compliance Specialist
BSA/AML · OFAC/Sanctions · Audit ReadinessWhy She's the Right Hire
Financial crimes and BSA/AML compliance professional with more than eight years of experience in regulated banking environments, including sanctions-related escalations, case documentation, governance support, audit readiness, and control-based processes. Experienced in conducting detailed research, documenting results accurately, identifying issues requiring escalation, and supporting timely disposition of compliance-related matters in accordance with bank policy and procedures. Strong knowledge of BSA/AML, OFAC/Sanctions compliance, confidentiality expectations, banking operations, regulatory documentation, and cross-functional coordination with financial crimes, operations, risk, compliance, audit, and business-line stakeholders.
CAREER SUMMARY
Eight+ years in regulated banking: BSA/AML, OFAC/Sanctions, audit readiness, and case documentation.
Key Strengths
- OFAC/Sanctions alert review & dispositioning
- BSA/AML/OFAC policy, procedure & regulatory compliance
- Potential true match escalation & positive match reporting support
- Case documentation, governance reporting & audit readiness
- Data accuracy, reporting, analysis & issue tracking
- Cross-functional coordination: compliance, operations, risk & audit
WHAT SHE BRINGS
Core Competencies
Executive & Administrative
Compliance & Financial
Technology & Process
CAREER HISTORY
Professional Experience
Wells Fargo Bank N.A.
Raleigh, NC · Feb 2019 – April 2026
Senior Financial Crimes Accountability Specialist
Jul 2021 – April 2026- •Maintained accurate, audit-ready documentation, case records, governance summaries, and control-related materials for leadership in a highly regulated financial crimes environment.
- •Reviewed and reconciled complex information across systems, documentation exceptions, and compliance requirements to support data integrity, issue resolution, and regulatory readiness.
- •Led cross-departmental training and mentoring across compliance, operations, testing, audit, and business teams to align deliverables and ensure timely completion.
- •Prepared clear written summaries and supporting documentation that translated complex BSA/AML and sanctions requirements for leadership and non-technical stakeholders.
- •Identified documentation gaps and process inefficiencies, recommending practical workflow improvements to strengthen accuracy and internal controls.
- •Conducted Enhanced Due Diligence reviews for high-risk customers analyzing payment transactions and unusual patterns using LexisNexis and World-Check.
- •Exercised sound judgment in recognizing matters requiring escalation and communicating risks to stakeholders with urgency, accuracy, and professionalism.
- •Handled sensitive information with professionalism, discretion, and strict adherence to privacy and information security expectations.
Executive Assistant to Senior Director of Financial Crimes
Feb 2019 – Jul 2021- •Managed complex Outlook calendars, email priorities, meeting logistics, and daily administrative workflows for senior leadership across multiple time zones.
- •Prepared agendas, meeting materials, action items, reminders, and follow-up communications to keep stakeholders aligned.
- •Coordinated expenses, travel, vendor interactions, and executive support activities while maintaining accurate records.
- •Partnered with leaders and cross-functional departments on special projects, operational support, budgeting coordination, and process improvements.
- •Trained and supported administrative professionals reinforcing service quality, communication standards, and documentation accuracy.
First Citizens Bank
Executive Assistant to Chief Investment Officer · Raleigh, NC · Oct 2018 – Feb 2019
- •Supported the Chief Investment Officer with calendar management, meeting coordination, document organization, and daily administrative operations requiring accuracy, discretion, and responsiveness.
- •Processed expenses, travel details, and executive support documentation while ensuring compliance with internal policies and timely reconciliation.
- •Maintained vendor information, supported contract coordination, and organized records for the Capital Management Group.
- •Prepared investment-related fact sheets, spreadsheets, performance materials, and executive presentations using Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
- •Partnered with line-of-business leaders to coordinate priorities and track follow-ups.
First Horizon Bank
BSA Program Governance Officer · Raleigh, NC · Nov 2015 – Oct 2018
- •Conducted detailed BSA/AML compliance reviews using defined criteria to verify information, research exceptions, document findings, and support accurate regulatory records.
- •Maintained complete, well-organized case files, documentation trails, and governance records supporting audit preparation and management review.
- •Performed historical reviews, data validation, and control testing to identify gaps and recommend process improvements.
- •Assisted with regulatory examinations by preparing supporting files, process documentation, and management response materials.
- •Supported ongoing knowledge of BSA/AML requirements by organizing documentation, tracking updates, and assisting stakeholders with compliance-related information requests.
Capital Bank
Executive Assistant to Chief Technology & Operations Executive · Raleigh, NC · Feb 2014 – Oct 2018
- •Managed complex calendars, email priorities, meeting logistics, and travel coordination for senior technology and operations executives.
- •Prepared meeting agendas, executive briefing materials, presentations, and follow-up communications for C-suite leaders, regulators, and internal stakeholders.
- •Coordinated expenses, travel documentation, vendor communications, and administrative records while maintaining accuracy and policy compliance.
- •Supported compliance and audit preparation through document coordination, communication follow-up, scheduling, and organized file management.
- •Improved administrative workflows by coordinating operational priorities, tracking action items, and serving as a central point of contact for executive logistics.
BACKGROUND & TOOLS
Education & Technical Skills
Education
Wake Technical Community College
Raleigh, NC
Associate in Science
Business Administration & Human Resource Management